FAQ’s
Frequently asked questions
Quick answers about Sonic Dental products, buying online, delivery, returns, subscriptions, referrals and partnerships.
What do you need help with?
Popular questions
Quick answers to the things customers ask most often.
Which Sonic Dental product is right for me?
It depends on how and where you clean:
- The Sonic Pro: our best seller, with ultrasonic and UV-C, for a daily deep clean at home.
- The Sonic Odyssey: our premium cordless cleaner with sweep-frequency ultrasonic and UV-C, for home or on the go.
- The Sonic Go: a pocket-sized UV-C case for sanitising on the move.
Many customers pair the Sonic Pro or the Sonic Odyssey at home with the Sonic Go for travel. Compare Sonic cleaners →
What can I clean with Sonic Dental?
The Sonic Pro and the Sonic Odyssey are designed for all removable dental appliances, including:
- Clear aligners (including Invisalign®)
- Retainers (clear and Hawley)
- Dentures and partial dentures
- Night guards and bite guards
- Mouth guards and sports guards
- Snoring and sleep apnoea devices
- Toothbrush heads
If it's removable and goes in your mouth, it's likely a fit.
Is it safe for my aligners and retainers?
Yes. Our cleaners were developed with dental professionals specifically for dental appliances. Unlike brushing, the Sonic Pro and the Sonic Odyssey won't scratch or cloud your aligner. The insulated tank keeps the water cool so nothing warps, and auto shut-off ends every cycle. See the science →
How often should I clean my appliance?
We recommend a 3-minute clean every day and a 5-minute deep clean when your appliance needs extra care. For a fresher finish, add a Steribrite® tablet: place your appliance in the water first, drop in the tablet, run the cycle, then rinse. Shop Steribrite® tablets →
How long does delivery take?
Standard delivery takes 2–4 working days and expedited delivery takes 1–2 working days. Shipping is free on all Sonic Dental devices, worldwide. Shipping & delivery →
Can I return my order?
Yes. Unopened products can be returned within 100 days, and opened or used products within 30 days. Start a return → Returns policy →
What should I do if I have an issue with my device?
Every Sonic cleaner comes with a 12-month warranty, which you can upgrade to 3 years. If something isn't working, fill in our warranty claim form with photos or a short video and your proof of purchase, and our team will sort it quickly. Warranty claim form → Upgrade to 3 years →
How do I contact Sonic Dental support?
Email us at hello@sonicdental.co or use our contact form. We reply within 1 working day, or 2 during busier times of the year. Contact support →
Products
Questions about Sonic Dental devices, cleaning tablets and oral care essentials.
What is the difference between the Sonic Pro, the Sonic Odyssey and the Sonic Go?
- The Sonic Pro: our best seller. It combines 43,000Hz ultrasonic cleaning with UV-C light for a daily deep clean at home.
- The Sonic Odyssey: our premium cleaner. It is fully cordless, with 45–50kHz sweep-frequency ultrasonic and UV-C, for home or on the go.
- The Sonic Go: a pocket-sized UV-C case that sanitises your appliance while it's stored or on the move.
What can I clean with the Sonic Pro and the Sonic Odyssey?
They are designed for all removable dental appliances, including:
- Clear aligners (including Invisalign®)
- Retainers (clear and Hawley)
- Dentures and partial dentures
- Night guards and bite guards
- Mouth guards and sports guards
- Snoring and sleep apnoea devices
- Toothbrush heads
You can clean more than one appliance at a time, as long as everything is fully underwater, the water stays below the max fill line and the lid closes properly.
How long does a cleaning cycle take?
Choose a 3-minute clean for daily use or a 5-minute deep clean when your appliance needs extra care. The device switches off automatically when the cycle finishes.
What water should I use?
Always use cool or room-temperature water, and never hot water, which can warp your appliance. Fill to the max line, add your appliance, then start the cycle.
How does ultrasonic cleaning work?
Ultrasonic waves create millions of microscopic bubbles in the water. As they collapse, a process called cavitation, they lift plaque, bacteria and debris from every groove and crevice, including the ones a toothbrush can't reach. Dental surgeries have used the same technology for over 60 years; we've made it small enough for your bathroom. See the science →
Do Sonic Dental devices use UV-C light?
Yes. The Sonic Pro, the Sonic Odyssey and the Sonic Go all have built-in UV-C light. Independent lab testing showed 99.9% bacterial reduction. The Sonic Pro and the Sonic Odyssey combine UV-C with ultrasonic cleaning. The Sonic Go uses UV-C only, for sanitising on the move. View the lab report →
Can I use Steribrite® cleaning tablets with my device?
Yes. Tablets add extra freshness and help with odour and stains. Put your appliance in the water first, add the tablet and let it fizz, run the cycle, then rinse. Tablets work best alongside ultrasonic and UV-C, not instead of them, because on their own they only treat the surface. Shop Steribrite® tablets →
Can I use Sonic Dental products every day?
Yes. Our cleaners are gentle enough for daily use and won't scratch or cloud your appliance the way brushing can. Most customers do a 3-minute clean every day. Your dentist or appliance provider can advise on anything specific to your appliance.
Orders & payments
Help with placing an order, payment options and order changes.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Discover, UnionPay, Apple Pay, Google Pay, PayPal and Shop Pay. You can also spread the cost with Klarna.
Can I use PayPal or Klarna?
Yes. Choose PayPal at checkout, or pay in 3 interest-free instalments with Klarna. Klarna options and eligibility are shown at checkout.
Will I receive an order confirmation?
Yes. You'll get a confirmation email as soon as your order is placed, then a second email with tracking once it's dispatched. If you can't see it, check your spam or junk folder.
Can I change my order after placing it?
Please email our support team as soon as possible, ideally the same day you order. Orders are processed on the day they're placed, and once an order moves to processing we can't amend it. We'll always do our best to help. Contact support →
Can I cancel my order?
Contact our support team straight away, on the same day you order. Orders move to processing quickly, and after that they can't be cancelled. If it's too late to cancel, you can still return your order under our returns policy. Contact support → Returns policy →
Why was my payment declined?
Common reasons are incorrect card details, a billing address that doesn't match your card, insufficient funds, or your bank blocking an online payment. Check your details, try again, or use another payment method. If it still won't go through, contact your bank.
Can I use a discount code?
Yes. One discount code can be used per order, on any product unless the offer says otherwise. Enter your code at checkout.
Can I get an invoice or receipt?
Your order confirmation email is your receipt. If you need a VAT receipt, or confirmation of purchase for an HSA/FSA claim, contact our support team and we'll help. Contact support →
Shipping & delivery
Information about delivery, tracking and shipping locations.
Where do you ship to?
We ship worldwide, with local warehouses in the UK, US, EU, Canada and Australia for faster delivery.
How long does delivery take?
Standard delivery takes 2–4 working days, and expedited delivery takes 1–2 working days. Orders are processed on the day they're placed.
Do you offer free shipping?
Yes. Shipping is free on all Sonic Dental devices, worldwide. Expedited delivery is available at checkout, where the cost is shown.
How do I track my order?
You'll receive a tracking link by email as soon as your order is dispatched. Use it to follow your delivery right to your door.
I have not received my tracking information. What should I do?
Check your spam or junk folder first. If it's not there, email our support team with your order number and we'll send it over. Contact support →
What should I do if my order has not arrived?
Check your tracking link for the latest update, and check with neighbours or any safe place the courier may have used. If it's still missing, contact our support team with your order number and we'll look into it straight away. Contact support →
Can I change my delivery address after ordering?
Email our support team as soon as possible, on the same day you order. Once your order moves to processing we can't change the address, but we'll always do our best to help. Contact support →
What happens if my order is returned to sender?
If your order is returned to us because of an address issue, a failed delivery or a missed collection, contact our support team. We'll advise on the next steps, which may include reshipping or a refund depending on the situation.
Returns & warranty
Help with returns, refunds, warranty claims and product issues.
Can I return my order?
Yes. Unopened products can be returned within 100 days of delivery, and opened or used products within 30 days. Sale items and gift cards can't be returned. Returns policy →
How do I start a return?
Complete our Easy Returns Form first. Returns sent without the form can't be accepted. Once your return arrives, we'll inspect it and email you to confirm. Start a return →
How long do I have to return an item?
- Unopened devices: 100 days from delivery, with free returns.
- Opened or used devices: 30 days from delivery. A return and recycling fee applies; it depends on your country, location and the product, and our team will confirm it when you contact us.
- Cleaning tablets: 30 days, unopened and in the original packaging.
- EU customers: you also have a 14-day cooling-off period for unused items in their original packaging.
When will I receive my refund?
Once your return is approved, your refund is processed to your original payment method within 10 working days. Your bank may take a further 5 working days to show it. If it's been more than 15 working days, contact our support team.
What if my product is faulty?
Complete our Warranty Claim Form with photos or a short video of the issue and your proof of purchase. If the fault is confirmed, we'll replace your device or give you a full refund. Warranty claim form →
Do Sonic Dental products come with a warranty?
Yes. Every Sonic Dental device comes with a 12-month warranty from the date of delivery. You can upgrade to a 3-year warranty at any time after purchase. Upgrade to 3 years →
How do I make a warranty claim?
Fill in our Warranty Claim Form with your order details, a description of the issue, and photos or video. Our team will review it and get back to you within 1 working day. Warranty claim form →
What is not covered by the warranty?
The warranty covers products bought from our website. If you bought from Amazon or a verified supplier, you need to complete our Warranty Registration Form to be covered. Products bought from unauthorised sellers aren't covered. Register your warranty →
Subscriptions
Managing repeat deliveries, billing, changes and cancellations.
Do Sonic Dental offer subscriptions?
Yes. You can subscribe to Steribrite® cleaning tablets and have them delivered automatically, so you never run out. Shop Steribrite® tablets →
How do subscriptions work?
Choose your box size and how often you'd like delivery on the product page, then check out as normal. Your tablets arrive automatically at the frequency you choose. Prices for each option are shown on the product page.
Which products can I subscribe to?
Subscriptions are available on Steribrite® cleaning tablets.
Can I change my subscription?
Yes. You can change your box size or delivery frequency yourself at any time. Manage your subscription →
Can I pause or skip a subscription delivery?
Yes. You can pause or skip an upcoming delivery yourself at any time. Manage your subscription →
How do I cancel a subscription?
You can cancel your subscription yourself at any time. Manage your subscription →
When will I be charged for my subscription?
You're charged when you first subscribe, then automatically before each delivery at the frequency you chose.
What happens if my subscription payment fails?
We'll email you to update your payment details. Your delivery may be delayed or paused until the payment goes through.
Refer a friend
How Sonic Dental referrals, links and rewards work.
How does Refer a Friend work?
Share your unique referral link with friends and family. When they buy the Sonic Pro through your link, you both get a free 3-month supply of Sonic Cleaning Tablets. Join Refer a Friend →
Who can I refer?
Anyone who hasn't bought the Sonic Pro before: friends, family or colleagues.
What does my friend get?
A free 3-month supply of Sonic Cleaning Tablets with their Sonic Pro order.
What do I receive?
A free 3-month supply of Sonic Cleaning Tablets as a thank-you for every friend who buys the Sonic Pro through your link.
Where do I find my referral link?
Sign in to your Sonic Dental account to find your personal referral link. If you don't have an account, click Join now to create one. Sign in →
Is there a limit to how many people I can refer?
No. There's no limit, so you can earn a free 3-month supply for every friend who buys.
When will I receive my free tablets?
Your tablets are sent automatically as soon as the offer is redeemed. There's nothing you need to do.
What happens if my friend cancels or returns their order?
If your friend cancels or returns their Sonic Pro order, the referral is void and no reward is issued.
Business & partnerships
For creators, affiliates, retailers and professionals interested in working with Sonic Dental.
How can I work with Sonic Dental?
We work with creators, affiliates, dental professionals and retailers. Tell us about yourself through our Partnerships page and our team will be in touch. Partnerships page →
Do you have an affiliate programme?
Yes. Our affiliate programme lets creators and partners earn commission on every sale they refer. Apply via our Partnerships page →
How much commission do affiliates earn?
Affiliates earn 12% commission on every sale made through their link.
Do you work with dental professionals or retailers?
Yes. Sonic Dental products are stocked in over 2,000 dental practices worldwide, and we welcome enquiries from practices, clinics and retailers. Partnerships page →
Do you accept international partnership enquiries?
Yes. We ship worldwide and welcome partners from any country.
Where should I apply?
Apply through our Partnerships page. Partnerships page →
When will I hear back?
We aim to reply within 1 working day, or 2 during busier times of the year.
Can I request samples for content or professional review?
Yes. We can send a sample unit for content creation or professional review. Tell us about your audience or practice in your application through our Partnerships page. Partnerships page →
Need help with an existing order?
Track an order, start a return, report an issue or contact our support team through the Sonic Dental Support Centre.
Visit support center
